I Am More Than a Resumé

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| This is the 484th story of Our Life Logs |


I grew up in Pune, India, in a middle-class family. My parents had corporate jobs and worked from early morning to late evening to provide for my brother and me. After doing this for several years, however, my parents reached a point where their careers were no longer fulfilling. They wanted to have a bigger impact. That is why, when I was 14 years old, my parents made an announcement.

“We are leaving our corporate jobs to pursue our Ph.D. degrees.” Mom said.

Both of you?” I asked, a bit surprised.

“Yes, both of us. We’ve decided to attend school in the US,” Mom answered.

Leaving my brother and me behind in India, which was our entire world up until that point, was out of the question. My parents wanted to keep our family together so, in the summer of 1999, we packed our belongings and headed to Illinois.

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Illinois was nothing like India. We settled in a small town without much diversity. Beyond our family, we knew of only six other Indian people. Our social status fell as my parents traded corporate jobs for graduate-student stipends, which barely supported our family. Unlike other families in town, we didn’t have a car and we could no longer afford some of the luxuries we had in India. For the first time in my life, if I wanted something, I had to work for it. It was frustrating but now looking back, I realize that experience helped me form the work ethic I have today.

I recall my first days of school in Illinois. The kids at school had known each other since pre-school and over the years formed friendships, groups, and cliques, which I now had to break into. They weren’t particularly welcoming—especially to a strange kid from India who dressed differently and spoke British English rather than American English. As the school year went on, no one spoke to me and I was too afraid to make the first move. I ate lunch alone daily. Then, I went home to further isolation as my parents were usually studying and my younger brother, who had an easier time assimilating, was out with his classmates. In India, I had been social and always surrounded by friends. In the US, I felt more alone than ever and slowly fell into a depression.

After living in the foggy haze of depression for several months, I recognized that I had two options. I could continue to live in my depressed state or I could do something about it. It was clear that no one was going to reach out to me, so I knew that I had to be the one to make the first move. I took baby-steps. I was interested in the debate team and I learned that another student in one of my classes was part of the team.

“Hi!” I said to him one day, “I’m Neil. You’re on the debate team, right?”

I was afraid that he might ignore me but, to my surprise, he answered, “Yes. Did you want to know more about it?”

Then, he told me how the debate team operated. We became friends and, eventually, I joined the team. Even though I was only ever a supporting member and never had the opportunity to do any of the big debates, the group gave me a sense of belonging. It also taught me another important life lesson—never expect others to say hi to you. Be the first one to speak up, which is what now, as an adult, I do with every one of my professional relationships.

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Before long though, it was time to apply to college. I was excited. This would be my opportunity to get out of this tiny town and go to a campus where we would all be strangers. There would be no cliques and no history. I applied to every school that I could think of that was at least 500 miles away from our town—finally settling on Texas Tech as my mom obtained a position in Lubbock, Texas. This was a new lease on life for me and I knew I could make whatever I wanted of it. I decided to study marketing with a minor in management and, unlike most college students, I never once changed my major.

I wasn’t an A+ student throughout college, but I did well enough to where, after graduation, Dell saw potential in me and recruited me to work in their sales development call center. I was deathly afraid of working in sales, but I knew Dell was a great company and working there could open up many professional doors for me. So, I said yes, and in 2006, moved to Austin, Texas.

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Again, things weren’t so smooth. I was a terrible sales rep! I’d call my parents and complain, “This is awful! I don’t think I can do this anymore!” They, however, saw the value in this opportunity and encouraged me to stay and work through it. While others who started with me gave up and quit, I stuck with it, and one day, things finally clicked.

When speaking with potential customers, I started to recognize verbal and physical cues. I learned to listen with both eyes and ears open. I read body language. I started to tailor conversations to the client’s interests. The more progress I saw, the more obsessed I became with understanding the psychology of sales and improving my skills. I stayed with Dell for 11 years and worked in a variety of their departments. Every time I made a move to a different department, I purposely picked a position I knew nothing about. By this point though, I was good at starting from zero and building my way up, even in chaos. I did my best work when I had an unbiased view.

Of course, not everything always worked perfectly. People often have great ideas but fail in executing them properly. While at Dell, I had many ideas and my supervisor gave me the freedom to lead various projects. My first one was a catastrophic failure.

“You have two options, Neil.” My supervisor said, “You can quit or you can take responsibility for this failure and learn from your mistakes.”

I realized he was right. If I identified the problems and improved on them, my next project was bound to succeed. Using this knowledge, I tackled a second major project. I built a pitch and it ended up generating millions of dollars of profits for the company. This experience helped me see that failure isn’t a problem—it is a teacher.

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With some of my colleagues after a successful business meeting (I’m the last one on the right).

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This lesson became extremely important after I met Ale, my wife. Ale was Mexican which, on the outside, might seem like a completely different culture, but we quickly learned we had many similarities. We both loved to travel, dance, and eat delicious food. We married and eventually had two children, Alexia and Mateo. Seeing how much I had learned from my failures, I encourage my kids to fail as much as they want. If they want to try something new, we allow them to, never chastising them if it doesn’t work out.

By the time our family had grown, I was working for another company. This company went public in 2019 and underwent several structural changes, including layoffs—me being one of the employees who they let go. At this point, I was the sole financial supporter for our family of four, as Ale had left her position to focus full-time on caring for our children. At first, I was excited about searching for a job, but after submitting what seemed like hundreds of applications and not getting any calls back, I was frustrated. The human resource departments just saw me as a resumé. If they could see past that, see my personality and my drive, they would hire me. I felt like I was reliving my first days of high school in Illinois—with everyone just looking past the real me. Additionally, I realized that job-seeking sites were not advertising the executive level positions I was interested in. People seemed to get these jobs through professional networks of friends and briefly, I once again felt left out.

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I had friends who were job searching at the same time and they had similar complaints.

“I’m just a resumé,” one of my friend said. “A nameless face that becomes a number to the HR department.”

I couldn’t agree more. It was a disheartening time for me. But if I had been strong enough to work through my depression in high school and the obstacles of a sales job, I could get through this.

I decided to take control of my life. I put together a small team and built my own job-seeking platform called Cambio—a platform that understands people are more than their resumé and allows job seekers to showcase themselves and their skills through a short video. This was my second startup, so I knew exactly what we needed to do. To get Cambio off the ground and get companies to care about this platform, we involved some of our potential customers in the ideation process. This allowed them to co-develop features on the platform that were important to them and, in turn, enticed them to use the platform once we released it. We developed and released Cambio in 2019.

While working on Cambio, I noticed another challenge with job seeking—even though they don’t mean to be, Human Resource departments are usually biased. However, no one has found a good way to measure these biases. My team and I created a function within Cambio to track these biases. Cambio then provides this information to the human resource departments, which can adjust their searches for candidates accordingly. Being a minority myself in a mixed marriage with mixed kids (and throw in being an immigrant for good measure), promoting diversity in the workplace is extremely important to me.

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I’ve come a long way since being that shy boy who moved to Illinois from India and had no friends. Today, my heart is full of family, friends, and fulfilling work. Don’t be afraid to make as many mistakes as you need to. Don’t be afraid to be the first one to say “hi.” And if you want something, work for it and you’ll get it. Approaching life in this way will make it that much more fulfilling.

 

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This is the story of Neil Patwardhan

Neil Patwardhan is the Founder and CEO of Cambio Inc. He moved to Illinois from India at age 14, where he was socially isolated and depressed. Neil worked through his depression, learned to make friends and become part of a community. Today he not only enjoys networking, but he has a passion for connecting people. He lives in Austin, Texas, with his wife and two children and is an integral member of the community.

Neil Patwardhan (1)
Neil, 2019.

 

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This story first touched our hearts on December 30, 2019.

| Writer: Joanna Tychowski| Editor: Our Life Logs |

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To protect the privacy of the storyteller and those involved in this retelling, some of the names may have been changed. (1)

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